The industry average is 774, and the top-scoring company, State Farm, received an 839 score. The company was ranked 13 out of 22 companies, scoring 766 out of 1,000. We typically don’t recommend any insurance companies that don't score in the A bracket.īut Primerica was one of the lowest-scoring life insurance companies in the J.D. A high rating from AM Best is important because it indicates a greater likelihood that Primerica can reliably pay claims. Primerica has an A+ (Superior) financial strength rating from AM Best, an independent rating agency that assesses insurance companies. Most top life insurers we review don’t score over 1.00. Primerica had an average complaint index of 0.28 in 2022, indicating that the company had fewer complaints than expected given its size. An index of less than 1.00 bodes well for a company’s overall customer satisfaction. An index of 1.00 indicates that a company has about the expected number of complaints given its size. The National Association of Insurance Commissioners (NAIC) reports a complaint index annually for every insurance company based on consumer complaints the association receives. Individual Life Insurance Study, indicating poor customer satisfaction despite its number of customer complaints. Low customer satisfaction rating: Primerica scored 13 out of 22 companies in the 2022 U.S.Lack of transparency: Primerica doesn’t provide enough details online about term lengths, coverage limits, or riders for a consumer to make an informed decision.No online quotes: Most term life insurance providers offer pricing estimates online, but you must call and speak with one of its agents to get a quote from Primerica.Superior financial strength ratings: An A+ (Superior) rating from AM Best means that Primerica has a superior ability to pay claims.Fewer complaints than expected: Customer complaints have been relatively few given Primerica's size.Only three of the 91 life insurance companies we reviewed offered terms this long. You can get coverage for up to 35 years with Primerica. Up to 35-year terms: Most life insurance companies offer a maximum term of 30 years.
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